Shipping & FAQ

PROCESSING TIME   4-10 business days (processing time does NOT include shipping time)

The design process usually starts right after your purchase is complete, payment confirmed and I receive all necessary information from you (color choice, font choice, names, date, photos, etc).
Within 2-5 business days you will receive a digital proof via e-mail to confirm your design. After your proof confirmation, the art is sent to print.

Printing process for prints, canvases, foam prints and paper stationary takes 2-4 business days (M-F).

Printing process for hard cover books takes 3-6 business days (M-F).

*The art will NOT be sent to print without the confirmation of the poof to avoid printing mistakes.

BUSINESS HOURS
Monday thru Friday 9am to 6pm (EST). Closed all major US holidays.

SHIPPING

The shipping is automatically calculated at checkout. Standard shipping includes USPS, UPS od FedEx (dependable on the item). Delivery time is 3-7 business days.You will receive a tracking number once your item has shipped.

If you are rushing and need the order faster, please contact us for expedited shipping prices. 

FAQ

Q: Can I choose my own color for a design?
A: Yes, you can. Send us a digital color and we will match it OR find your favorite color on Pantone Color Chart and let us know the number. 
 
Q: Can I change a font on the design?
A: Yes, you can. We have many beautiful fonts to choose from. If you don't like the font on the design, let us know, and we will send you a list of available fonts to choose from
   
Q: What pen I should use for my Wedding Guest Book Alternative?
A: Our manufacturer recommends Copic markers or any other pigment based permanent marker (found in art stores or online). Customers told me that Sharpie worked great for them as well, just remember that drying process is 3-5 seconds. 
Personally, I love LePen that I bought in A.C Moore for $2. I have used it on my guest book and it worked great. It has very thin tip so it is easy to write and read the messages after guests sign it. Check the link I've posted on my Instagram. It's a short video of me using a Sharpie and LePen on the canvas...

Q: Do you charge tax?
A: As required by law, 6% sales tax is collected on all purchases within VA
  
Q: Do you ship internationally?
A: We ship our Prints, Matte Posters and Hard Cover Guest Books internationally upon request. Please contact store for prices.
  
Q: What about duty fees on international orders?
A: International shipments may be subject to international duty fees. The end customer is responsible for these duties and shall pay these directly to the appropriate agencies.